Privacy Policy

1. Company Information

My Smart Travels LLC ("My Smart Travels," "we," "us," or "our") is a limited liability company registered in the United States, providing flight booking and travel consulting services to customers primarily located in the United States.

2. Scope of This Policy

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you:

• Visit https://mysmarttravels.com or any associated subpages;
• Book or inquire about travel services through our website or by phone;
• Communicate with our customer support agents; or
• Receive communications from us including emails, SMS, or promotional materials.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please refrain from using our services.

3. Information We Collect

To deliver booking and travel consulting services, we may collect the following categories of personal information:

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual Necessity: To complete your travel booking and issue tickets on your behalf.
• Legal Compliance: To satisfy obligations under airline security regulations, TSA requirements, DOT rules, and other applicable regulations.
• Legitimate Interests: For fraud prevention, business analytics, and improving our service quality.
• Consent: For optional marketing communications. You may withdraw consent at any time.

5. How We Use Your Information

We use collected personal information strictly for the following purposes:

• Processing, confirming, and managing your flight and travel bookings;
• Communicating booking confirmations, e-tickets, itinerary updates, and flight schedule changes;
• Processing payments, issuing refunds, and resolving billing disputes;
• Verifying identity to prevent fraudulent transactions and protect our customers;
• Complying with airline, TSA, DOT, and other applicable regulatory requirements;
• Improving the functionality, performance, and user experience of our website;
• Sending promotional offers, travel deals, or service updates where you have provided consent; and
• Responding to customer support inquiries and complaints.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.

6. Cookies, Analytics & Third-Party Advertising

Our website uses cookies and similar tracking technologies to operate effectively and improve your experience. We may also use third-party advertising and analytics platforms that collect data about your browsing behavior. These technologies may include:

• Essential Cookies: Required for core website functions such as session management and security. These cannot be disabled.
• Analytics Cookies: Tools such as Google Analytics collect anonymized data on how visitors interact with our site, including pages visited, session duration, and traffic sources. This data helps us improve our website.
• Advertising Cookies: We may use third-party advertising services, including Google Ads, which use cookies to serve ads relevant to your interests based on your prior visits to our site and other websites. These third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to our site and/or other sites on the Internet.
• Remarketing: We may use remarketing features that allow us to reach users who have previously visited our site with relevant advertisements on third-party platforms.

8. International Operations & Data Transfers

My Smart Travels LLC is a limited liability company registered in the United States with a registered address in Richmond, Kentucky. Customer-facing services, booking support, and day-to-day operations are carried out by authorized personnel located in India, acting on behalf of the registered entity.

These personnel operate under strict confidentiality obligations and are permitted to access and process customer data only to the extent necessary to fulfill their assigned duties in support of the services described in this Privacy Policy.

Regardless of where your personal data is accessed or processed, we apply consistent data protection practices as described in this Privacy Policy. We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy;
• Comply with airline industry recordkeeping regulations;
• Satisfy tax, accounting, and legal compliance obligations; and
• Resolve disputes or enforce our agreements.

Upon expiration of the applicable retention period, personal data is securely deleted or irreversibly anonymized.

10. Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• SSL/TLS encryption for data transmitted to and from our website;
• Restricted access controls limiting data access to authorized personnel only;
• Secure, PCI-DSS-compliant payment gateways; and
• Contractual confidentiality obligations with all service providers and operational staff.

Please note: No method of internet transmission or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@mysmarttravels.com. We will respond within a reasonable timeframe and in accordance with applicable law.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without verified parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately at info@mysmarttravels.com and we will promptly delete such data.

13. Third-Party Website Links

Our website may contain links to third-party websites, airline portals, or partner services. We are not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When changes are made, we will update the "Effective Date" at the top of this page. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information.